- PRIVACY STATEMENT
Hay’s Naturals, LLC has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website https://haysnaturals.com/. Hay’s Naturals, LLC (“us”, “we”, or “our”) operates https://haysnaturals.com/ (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
- GATHERING OF SYSTEM INFORMATION
When you use https://haysnaturals.com/ services we track your activity on our website. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”). Your personal information is used to identify you in our system, allowing https://haysnaturals.com/ to contact you about the status of your order or respond to your questions via e-mail or telephone, and to allow you to store your basic information for repeat checkouts. We also use the information gathered from tracking user activities to improve our service. We also track your Internet Protocol (IP) address, domain name (if applicable), browser type, session duration, and transaction data, which is available to any site to which you connect https://haysnaturals.com/ uses this information to administer the site and to further improve our service to you. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information (including any notices required by law, in lieu of communication by postal mail). If you don’t want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
The security of your Personal Information is important to us and all your personal identifiable information and payment info is encrypted via SSL. Do note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- CUSTOMER IDENTIFIABLE INFORMATION
Our site’s registration form requires users to give us in-depth contact information when you place an order. This information is used to help us serve you better and send you products that you have ordered. It is never shared with third parties, except when you specifically authorize us.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Your contact information is also used by our staff to contact you when necessary, for example, if any problems arise with your order. Financial information that is collected is used to bill the user for your order only, and we do not share this information with our partners, unless you explicitly authorize us to. You can request to permanently remove your identifiable information. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
- INTERNAL USE OF INFORMATION
Our site provides a mechanism for people to review, comment, send feedback and request more information. This information is not uniquely stored, but may be aggregated with other data to ensure that we properly meet users’ expectations and have the necessary resources planned to accommodate future growth. A user’s contact information is also used to get in touch with the user when necessary. Financial information that is collected is used to bill the customer for products at the time of checkout, and for this purpose only, through our secure payment gateway.
- EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
- ANALYTICS COOKIES
Cookies allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes, and it helps us to analyze patterns of user activity and to develop a better user experience.
Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.
- DATA RETENTION
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
- UPDATE YOUR INFORMATION
This site gives users the following options for changing and modifying information previously provided:
Log in to your account with the account login link on our website. Upon entering your registered email and password, you are free to edit or remove your information at any time.
If you have trouble editing or removing your details for any reason, simply contact us with your change request through the Contact Us form on our website.
- TEAM ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Our webmasters and hosting provider will also have the information in order to troubleshoot website issues.
- PAYMENTS AND EXTERNAL SERVICE PROVIDERS
We also use USPS and ShipStation to ship your products to you. Some of your data will be passed to these companies, like name and shipping address, in order for them to calculate your shipping cost during checkout and ship your order. Please click on their respective Privacy Policies to learn more: USPS, ShipStation
- DATA BREACH POLICY
All members of staff have an obligation to report actual or potential data protection compliance failures. We will notify any affected clients without undue delay after becoming aware of a personal data breach. However, we do not have to notify the data subjects if anonymized data is breached.
If you have any questions about this privacy statement, the practices of this site, or your dealings with https://haysnaturals.com/, you can contact us at: email@example.com.
Terms and Conditions
Your License to Access the Site
The content, information, software, designs, and data included in the Site (the "Content") are protected by intellectual property and other laws. You must comply with these and any other applicable laws when you use the Site.
Unless indicated to the contrary, you may use the Site only for personal, non-commercial use. In connection with these uses, you may access, copy, download and print the Content made available on the Site, provided that you do not modify or delete any copyright or other notice that appears on the Content.
We reserve all rights in the Content and the Site that we do not specifically grant in these Terms. Without limitation, you may not modify, distribute, transmit, perform, broadcast, publish, license, reverse engineer, transfer or sell, or create derivative works from, the Site or any Content unless you obtain our prior written approval. You also may not use the Site in a way that could harm us or any third party. For example, you may not use the Site in a way that could:
- damage or interfere with the proper working of the Site;
- intercept any Content or information that we have not intentionally made available to you or defeat any access controls that we have implemented;
- give you access to the Site or Content using any interface other than the interface that we provide, or attempt to "scrape" or "harvest" Content, except if you use a "robot" program in connection with a bona fide internet search engine and we do not instruct you not to access the Site using that program;
- frame the Site, display any Content in connection with an unauthorized logo or mark, or do anything that could suggest falsely a relationship between us and any other party;
- convey unauthorized claims about the curative or health enhancing effects of our products or suggest that we have made such claims; or
- otherwise adversely impact the operation of the Site, the Company, or any third party
In addition to our other legal rights, we may limit or terminate your license to use the Site, or certain features of the Site, at any time and for any reason, without prior notice to you including our belief you violated these Terms.
Registration and Access Restrictions
You are required to register with us to use certain features of the Site. You agree to (a) provide true, accurate, current and complete information about yourself when we request it; (b) maintain and promptly update this information to keep it true, accurate, current and complete to the extent the Site permits such updates; and (c) use limited-access portions of the Site only using access credentials that we have issued to you.
The Site may allow you to submit or transmit audio, video, text, or other materials (collectively, "user submissions") to or through the Site. When you provide user submissions, you grant to the Company a nonexclusive, royalty-free, perpetual, worldwide, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media, whether now known or hereafter invented, including for commercial or marketing purposes, and to use your name or likeness alone or in connection with such uses.
- will be accurate and will comply with these Terms;
- will not cause injury to any person or entity, including as used by us in accordance with these Terms;
- will not include medical or other professional advice;
- will not be false, fraudulent, libelous, defamatory, sexually explicit, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable;
- will not constitute or encourage a criminal offense, violate the rights of any party, including intellectual property rights, or otherwise give rise to liability or violate any law;
- will not contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam"; and
- will not contain advertising or other commercial material, except with our prior written consent
We may refuse or remove a user submission without notice for any reason, including our belief that a user submission may violate these Terms or be otherwise objectionable. However, we have no obligation to monitor user Submissions, and you agree that neither we nor our employees or agents will be liable for user submissions or any loss or damage to you and any other person or entity resulting from user submissions.
Links to Third Party Site
Copyright Infringement Notice
We respect the intellectual property rights of others. If you believe that Content on the Site violates your copyright, please send us a notice using the following contact information:
COMPANY NAME: Hay’s Naturals, LLC
ADDRESS: 8416 Pershing Dr, Playa Del Rey, CA 90293
PHONE (310) 439-1943
This contact information is only for notices of copyright infringement. Contact information for other matters is listed at the end of these Terms. Your notice must include:
- a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- identification of the material that is claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit us to locate the material;
- information reasonably sufficient to permit us to contact the complaining party;
- a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Upon receipt of a notice of claimed infringement that satisfies these requirements (or any statement in conformance with 17 U.S.C. § 512©(3)), we will act expeditiously to remove or disable access to any Content that is claimed to be infringing upon the copyright of any person under the laws of the United States and will terminate the access privileges of those who repeatedly infringe on the copyrights of others. United States law imposes substantial penalties for falsely submitting a notice of copyright infringement.
Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Site or any feature or part thereof at any time. We expressly disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose and any warranties that materials on the Site are non-infringing, as well as warranties implied from a course of performance or course of dealing; that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the servers that makes the Site available will be virus-free or otherwise free of harmful components; or that information on the Site will be complete, accurate or timely. If you download any materials from the Site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such materials. No advice or information, whether oral or written, obtained by you from us or through or from the Site will create any warranty of any kind. We do not make any warranties or representations regarding the use of the materials on the Site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
In certain states, the law may not permit the disclaimer of warranties, so the above disclaimer may not apply to you.
Limitation of Liability
To the greatest extent permitted by applicable law, neither we, nor our suppliers or third party content providers, will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to: (1) the Site (including any delay or inability to use the Site), (2) any information, products or services advertised in or obtained through the Site, or (3) our removal or deletion of any materials submitted or posted on the Site, whether based on contract, tort, strict liability or otherwise, even if we or any of our suppliers have been advised of the possibility of damages. Your sole and exclusive remedy for any claims or disputes involving us that are not waived by these Terms will be to discontinue your use of the Site.
You agree to indemnify, defend and hold harmless the Company and its officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising from or in connection with your use of the Site or our products or services or any violation or alleged violation by you of these Terms or applicable law. We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with us in the defense of such matter. You may not settle any claim covered by this Section or admit any liability on the part of the Company without the Company's prior written approval.
Jurisdiction and Venue
The laws of the State of Delaware govern these Terms and any dispute of any sort that may arise between you and the Company or its affiliates, without regard to conflict of laws rules, as if entered into by residents of Delaware and fully performed therein. You irrevocably consent to the jurisdiction of the state and federal courts located in or serving Kent County, Delaware for any action relating to the Site or these Terms. Notwithstanding any other provision of these Terms, we may seek injunctive or other equitable relief from any court of competent jurisdiction.
Regardless of any statute or law to the contrary, you must file any claim or action related to use of the Site or these Terms within one year after such claim or action accrued. Otherwise, you will waive the claim or action.
We reserve the right, in our sole discretion, to change these Terms at any time by posting revised terms on the Site. It is your responsibility to check periodically for any changes we may make to these Terms. Your continued use of the Site following the posting of changes to these terms or other policies means you accept the changes.
Entire Agreement; Severability; No Waiver
Our failure to exercise or enforce any right or provision in these Terms will not constitute a waiver of that right or provision or any other rights or provisions included within the Terms.